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Showing up for scheduled appointments is imperative for small businesses and the service providers that work for them to succeed.
We understand that things come up but ask that you respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours notice when canceling or rescheduling appointments.
Appointments that are not cancelled with a minimum of 24 hours notice will be charged 50% of your scheduled service cost or loss of your deposit. If rescheduling without 24 hour notice, a new 50% deposit will be required in order to reschedule.
If a client no-call, no-shows for a scheduled appointment, 100% of the service cost will be applied to the credit card used to schedule and you will be required to pre-pay in full for all future appointments.
Any client that repeatedly disregards our policy will be asked to find another spa.
Late arrivals - please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments.
We value your business and appreciate your cooperation with our cancellation policy.