Honesty Is the Best Policy
We will be honest with our clients. We won’t try to sell products or services that our clients don’t need; we will only make product and service recommendations with the client’s needs and well-being always first in our minds. We will say “no” to our clients if they ask for something that may harm them, won’t benefit or work for them. We will perform our services consistently and as they are advertised, never cutting corners.
We are kind to our clients, our colleagues, and all people we encounter. We do not start or continue gossip of any kind; we keep what’s told to us in confidence, confidential. We are considerate of others, even if we don’t always agree with them.
Learning Never Stops
Every interaction is a chance to learn something new. We seek to understand before seeking to be understood. We continuously educate ourselves to be the best in our profession as we possibly can and we remain humble knowing that cannot possibly know everything. We teach each other and our clients what we know.
Erin is a former Manufacturing industry professional who felt something was missing from her career. The “something” was the feeling of being truly connected with people, and doing something every day that brought happiness to their lives and to hers as well. This led her to reassess her career and make the decision to go back to school to earn her Esthetics license.
A graduate of the Douglas J Aveda Institute, Erin incorporates the problem-solving skills she mastered in the manufacturing industry with the skin care and hair removal techniques that she has learned in her Esthetics career. Erin helps her clients achieve their skin care goals through meticulous attention to detail, and keeping current with the latest industry trends, techniques and product ingredients.
When Erin isn’t at Moxie Studio, you will find her outdoors (usually with her husband, and always wearing sunscreen!) camping, canoeing, working in her yard, or playing with her dogs. She also relishes time spent with friends and family making memories and a really good glass of Pinot Noir.
A former runway model and aerobics instructor, Kimberly enjoyed a long and successful career in the automotive media industry before her retirement in 2009. She held management positions with such publications as Automobile Magazine, and Winding Road Magazine. Since her retirement she’s enjoyed her “second career”, returning to her roots in beauty and wellness.
We strive for a workplace that is light-hearted, optimistic, and fun. We have a healthy sense of humor. We don’t take everything seriously. We laugh a lot and out loud. We believe everyone has good intentions. We love what we do and have fun doing it.
We volunteer our time, our gifts and our resources in the communities in which we live. We donate to causes that we believe in. We believe that even the smallest gesture can change the world.
Licensed Massage Therapist
Ashley has had a passion for massage therapy since she was fourteen; she received a gift certificate for a massage session that changed her life. As her passion for massage therapy grew she then began to inquire with her massage therapist about schooling and this is how she found out about Irene’s Myomassology Institute. Ashley graduated from Irene’s Myomassology Institute in September of 2015 with a focus on Myofascial, Shiatsu, Reflexology and Pre- and Post Natal Massage Modalities.
Ashley makes it her mission to meet all of her clients’ needs while keeping them as comfortable and relaxed as possible. She believes that is how the body heals best. Ashley will never stop being a student and she plans on learning more about massage and the body whenever she has the chance. Her favorite part of massage therapy? Her clients! Knowing she has helped her clients feel better and live a pain free life is what she enjoys most about her work.
When Ashley isn’t working, she is the busy mother of a 9-year-old daughter. They enjoy spending lots of time together going for walks, enjoying the outdoors, or cuddling up and watching old Disney movies together.
Shelby earned her license from Euphoria Institute of Beauty, Arts and Science in Las Vegas, Nevada into 2012. She decided to return to Michigan where she grew up around the beauty industry while having spent most of her youth in her grandmother’s salon.
It became natural for Shelby to pursue her career as an Esthetician. She has always had a passion for skin care and a desire to help others may obtain their optimal beauty.
When out of the studio Shelby has a little boy that takes up most of her time. She loves spending time with family and friends as well as relaxing by the pool in the summer time.
Caring for people has always come natural to Julia; she wanted to blend her passion for helping people with her passion for the beauty industry and turn it into a career and Esthetics was the perfect solution for her! Julia is a graduate of the Douglas J Aveda Institute in East Lansing, Michigan.
Julia possess a sound understanding of facial techniques, skin science, hair removal techniques, body treatments and beauty treatments like the Lash Lift and Tint.
When Julia isn't working, she's a busy Mom to two young sons and enjoys spending time with them and her extended family. Julia enjoys being outdoors, riding bikes and walking through the park. Being a busy Mom, she tries to find time for herself doing yoga or enjoying a glass of wine with friends.
Marketing and Social Media Director
Jaci is a self-made lifestyle photographer with a keen eye and exquisite attention to detail. She has learned the ins and outs of self-promotion and has a knack for social media. She hosts the Big Latch On, a large event in Livingston County each year, to help promote and normalize Breastfeeding. Helping build her community and create lasting connections are very important to Jaci.
She is known to dive head first into the things she's most zealous about. People respond to the love and care she puts into her work, which has allowed Jaci to enjoy seeing her passions expand to touch and enrich lives all over the country.
When Jaci isn't behind the camera, she's likely home spending time with her significant other, taking care of their dog, or working on her newest side gig; creating custom, high quality, vinyl decals.
WHAT YOU CAN EXPECT
We do a consultation at the beginning of each appointment with all our clients to seek to understand their conditions, treatment goals and ultimately, the results they’re looking to achieve. We will only recommend products and treatments that will benefit our clients and provide a means to achieving the results they’re looking for.
We wash our linens with hot water and bleach to clean and sanitize them. We sanitize the surfaces in the treatment rooms and the equipment we use every day, and we wash and disinfect our tools after every service. We always wear gloves during our waxing services to protect our clients and ourselves and we never recycle or “double dip” in our wax.
We want our clients to understand how and why the services and products we provide are beneficial for them and will help them reach their wellness goals. That’s why we will take the time to explain what we’re doing and why we’re doing it. If you have questions, please ask us! We will share our knowledge with you and always be honest with you; after all, we believe an educated client is the best client.
We are educated, licensed, competent professionals who behave ethically, always. We are confident in our skills and abilities and our clients can count on us to be reliable and courteous. Our studio and its work areas are clean, tidy and organized and we pay careful attention to detail to ensure each of our clients has an exceptional experience every time they visit. We hold ourselves and each other accountable.
Showing up for scheduled appointments is imperative for small businesses and the service providers that work for them to succeed.
We understand that things come up but ask that you respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours notice when canceling or rescheduling appointments.
Appointments that are not canceled or rescheduled with a minimum of 24 hours notice or a client no-call, no-shows for a scheduled appointment, a $25 charge will be applied to the credit card used to book the appointment and you will be required to pre-pay in full for all future appointments. Any client that repeatedly disregards our policy will be asked to find another spa.
Late arrivals - please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments.
We value your business and appreciate your cooperation with our cancellation policy.
Updated policy in effect February 1, 2018.