WHAT WE
BELIEVE
ABOUT US
Honesty Is the Best Policy
We will be honest with our clients. We won’t try to sell products or services that our clients don’t need; we will only make product and service recommendations with the client’s needs and well-being always first in our minds. We will say “no” to our clients if they ask for something that may harm them, won’t benefit or work for them. We will perform our services consistently and as they are advertised, never cutting corners.
Kindness Matters
We are kind to our clients, our colleagues, and all people we encounter. We do not start or continue gossip of any kind; we keep what’s told to us in confidence, confidential. We are considerate of others, even if we don’t always agree with them.
Learning Never Stops
Every interaction is a chance to learn something new. We seek to understand before seeking to be understood. We continuously educate ourselves to be the best in our profession as we possibly can and we remain humble knowing that cannot possibly know everything. We teach each other and our clients what we know.
Have Fun
We strive for a workplace that is light-hearted, optimistic, and fun. We have a healthy sense of humor. We don’t take everything seriously. We laugh a lot and out loud. We believe everyone has good intentions. We love what we do and have fun doing it.
Give Back
We volunteer our time, our gifts and our resources in the communities in which we live. We donate to causes that we believe in. We believe that even the smallest gesture can change the world.
SHELBY BICKLE
Owner & Licensed Esthetician
JESSICA FORTUNE
Licensed Massage Therapist
JENNIFER LUBIN
Receptionist
JULIA HUFF
Licensed Esthetician
MADALINA SWAN
Licensed Esthetician
ANN JOHNSON
Licensed Esthetician
MIRANDA CISZEWSKI
Licensed Massage Therapist
CAROLYN HARRON
Licensed Esthetician
WHAT YOU CAN EXPECT
We Listen
We do a consultation at the beginning of each appointment with all our clients to seek to understand their conditions, treatment goals and ultimately, the results they’re looking to achieve. We will only recommend products and treatments that will benefit our clients and provide a means to achieving the results they’re looking for.
We’re Sanitary
We wash our linens with hot water and bleach to clean and sanitize them. We sanitize the surfaces in the treatment rooms and the equipment we use every day, and we wash and disinfect our tools after every service. We always wear gloves during our waxing services to protect our clients and ourselves and we never recycle or “double dip” in our wax.
We Educate
We want our clients to understand how and why the services and products we provide are beneficial for them and will help them reach their wellness goals. That’s why we will take the time to explain what we’re doing and why we’re doing it. If you have questions, please ask us! We will share our knowledge with you and always be honest with you; after all, we believe an educated client is the best client.
We’re Professional
We are educated, licensed, competent professionals who behave ethically, always. We are confident in our skills and abilities and our clients can count on us to be reliable and courteous. Our studio and its work areas are clean, tidy and organized and we pay careful attention to detail to ensure each of our clients has an exceptional experience every time they visit. We hold ourselves and each other accountable.
COVID-19 INFORMATION
A Message to Our Customers about COVID-19
Providing a clean, safe environment for you and the services you receive is Moxie Studio’s number one priority. Our staff already followed strict cleaning and disinfecting protocols regulated by local agencies before the effects of COVID-19, but we’ve now adopted additional safety precautions and placed even greater emphasis on deep cleaning. We remain committed to continually evaluating what must be done to meet the needs of our clients and adhere to both the Centers for Disease Control (CDC) guidelines and State of Michigan regulations.
The following additional safety precautions are being taken to protect the health and well-being of you and our staff during your visit:
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We are no longer requiring staff or clients that are fully vaccinated to wear masks. If you would feel more comfortable with your service provider wearing a mask, please let them know.
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Our entire staff has taken a two-hour refresher course on Spa Infection Control and earned certificates that are kept on file.
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Our staff wash their hands thoroughly before and after contact with every client.
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Our studio uses an EPA-registered disinfectant on tools, containers, and all surfaces that you may come in contact with during your visit.
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A new set of gloves is used for every client and changed during the service if required.
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We have added additional time to the service lengths to allow our staff to clean and disinfect the treatment rooms before each client receives services.
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We have hand sanitizer readily available in the lobby and in all rooms for clients and staff to use.
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We are limiting the number of people in the lobby to maintain safe social distancing.
We ask that you please stay home if you’re feeling sick, and the same goes for our staff. We will be happy to work with you to reschedule another appointment as soon as you’re feeling better. We are working hard to keep you and our staff safe, and we know we can count on you too.
If you have any questions, please don’t hesitate to ask at the front desk.
Updated January 1, 2022.